The key AIOps trends of 2020

Recent research by New Relic and Vanson Bourne found that 89 percent of 750 global senior IT decision makers surveyed believe AI and machine learning is important for how organisations run IT operations. Most (84 percent) also said AI and machine learning will ultimately make their role easier. This appreciation of what could be possible with AI looks set to transform into widespread usage of AIOps over the next few years. Gartner has predicted large enterprises’ use of tools like AIOps will grow from 5% in 2018 to 30% in 2023.